Refund policy
Refund & Return Policy
Last updated: August 21, 2026
At Numeno®, we want you to love what you wear.
If your purchase isn't right for you, we offer a 30-day return window for eligible U.S. orders. We also provide separate support for defective, damaged, or incorrect items.
Please review the sections below to understand which policy applies to your situation.
1. U.S. Returns — 30-Day Return Policy
For orders delivered within the United States, you may request a return within 30 days of delivery.
To be eligible for a return, your ring must be in new and resalable condition.
You may briefly try on the ring to confirm its size and fit. However, returned items must not show signs of:
- Scratches, dents, or other damage
- Excessive wear or prolonged use
- Modification or alteration
- Misuse or abuse
- Damage caused after delivery
The original packaging should be included whenever reasonably available.
We reserve the right to decline a change-of-mind return if the item has been significantly used, damaged, modified, or is no longer reasonably resalable as new.
For change-of-mind returns, the customer is responsible for return shipping costs.
Original standard shipping charges, if any, are non-refundable for change-of-mind returns.
2. How to Start a Return
To request a return, please email:
Please include:
- Your full name
- Order number
- Reason for the return
- Photos of the item, if requested by our support team
We may request photos to verify the condition of the item before issuing return instructions.
Please do not send an item back without receiving return authorization from Numeno®.
Unauthorized returns may be refused or may experience delays in processing.
Once your return request is approved, we will provide the return instructions and return address.
3. Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or different from what you ordered, please contact us as soon as possible.
This type of issue is handled separately from our standard 30-day change-of-mind return policy.
Please email:
with:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
- Photos of the packaging, if the item arrived damaged
Depending on the circumstances, we may offer:
- A replacement
- A repair
- A full refund
- Another appropriate resolution
If Numeno determines that the item was defective, damaged during delivery, or incorrectly fulfilled, we will cover the reasonable return shipping cost and provide appropriate return instructions.
Please do not return a defective or damaged item at your own expense before contacting us.
4. Size Issues & Exchanges
Wrong Size? No Worries.
Free first size exchange within 15 days. 30-day returns.
Free First Size Exchange — Within 15 Days
If your Numeno ring doesn't fit, you may request one size exchange within 15 days of delivery.
To qualify:
- The ring must be in new and resalable condition.
- It must be free from scratches, damage, excessive wear, modification, or alteration.
- Please include the original packaging whenever reasonably available.
For your first size exchange, you only pay the cost of returning the ring to us. We’ll ship your replacement ring at no additional charge. Please note that we do not accept C.O.D. or collect shipments.
If We Sent the Wrong Size
If we shipped a size different from the size shown on your order confirmation, please contact us.
We will cover the return shipping cost and send you the correct size at no additional charge.
Additional Size Exchanges
The free size exchange is limited to one exchange per order. Additional size exchanges may be subject to return shipping and other applicable costs.
5. International Returns
For orders delivered outside the United States, our standard 30-day return policy applies unless local law provides additional mandatory consumer rights.
For change-of-mind returns:
- The customer is responsible for return shipping costs.
- The customer is responsible for any return-related customs charges, duties, taxes, or fees imposed by the destination or transit country, where applicable.
- Original shipping charges are generally non-refundable.
Important: Import duties, taxes, customs fees, and other charges paid to local authorities or carriers may not be recoverable by Numeno and may therefore not be refundable.
Defective, damaged, or incorrectly fulfilled international orders are handled separately. Please contact us before returning the item so we can determine the appropriate solution.
6. European Union — 14-Day Right of Withdrawal
If you are a consumer located in the European Union and purchase from Numeno online, you generally have a 14-day right to withdraw from the purchase without giving a reason, subject to applicable legal exceptions.
The withdrawal period generally begins on the day you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, please contact:
within the applicable 14-day period.
You must then send the goods back without undue delay and generally no later than 14 days after notifying us of your withdrawal.
Handling the ring during the withdrawal period
You may open and inspect the product and handle it to the extent reasonably necessary to establish its nature, characteristics, and functioning.
However, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for such inspection. EU consumer rules specifically distinguish between reasonable examination and use beyond what would normally be permitted in a physical store.
For example, briefly trying on the ring to determine its fit would generally be different from wearing and using it for an extended period.
Return shipping
Unless otherwise required by applicable law, the consumer is responsible for the direct cost of returning the goods when exercising the right of withdrawal, provided we have properly informed you of this obligation.
Refunds
When you validly exercise your EU withdrawal right, we will process the applicable refund in accordance with applicable law.
Where required, the refund includes the cost of the least expensive standard delivery option offered by us. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.
Nothing in this section limits any mandatory consumer rights applicable in your country.
7. Defective or Non-Conforming Products in the EU
The EU 14-day withdrawal right is separate from your statutory rights concerning products that are defective, damaged, or do not conform to the contract.
If your Numeno product is defective or does not match what you ordered or what was advertised, please contact us.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, or refund. These statutory rights are separate from our voluntary 30-day return policy.
8. Non-Returnable Items
The following items are generally not eligible for our voluntary 30-day change-of-mind return policy:
- Custom or personalized products
- Final-sale items
- Gift cards
Mandatory consumer rights are not affected by these exclusions.
For example, an exclusion applicable to a voluntary return policy does not remove statutory rights that may apply to defective or non-conforming goods.
9. Refunds
Once your returned item has been received and inspected, we will notify you whether the return has been approved.
If approved, your refund will be issued to the original payment method.
The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
For standard U.S. change-of-mind returns, original shipping charges are not refundable.
10. Unauthorized Returns
Please contact us before sending any product back.
Items returned without prior authorization may be refused or may experience significant processing delays.
This requirement does not limit any mandatory rights you may have under applicable consumer law.
11. Contact Us
If you have questions about returns, exchanges, sizing, or product issues, please contact:
Numeno® Customer Support
Email: [email protected]
We're happy to help.
Please note that processing times may vary depending on your bank or payment provider.