Refund policy
Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For international orders, return shipping costs and any associated customs duties are the responsibility of the customer.
Return Eligibility
To be eligible for a return, your item must be:
Unworn and unused
In the same condition as received
In its original packaging
Accompanied by proof of purchase
How to Start a Return?
To initiate a return, please contact us at: [email protected]
Please include:
1, Full name and order number
2, Reason for return
3, Clear photos of the item (to verify condition)
Once your return is approved, we will provide instructions on how and where to send your item.
Items sent back without prior authorization will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-returnable Items
We cannot accept returns for:
1, Custom or personalized products
2, Sale items
3, Gift cards
If you are unsure whether your item qualifies, please contact us before purchasing.
Exchanges
The fastest way to exchange an item is:
1, Request a return
2, Place a new order once approved
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Items must meet the same return conditions listed above.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 7–14 business days.
Please note that processing times may vary depending on your bank or payment provider.
Contact
If you have any questions, please contact us at:
[email protected]
Please note that processing times may vary depending on your bank or payment provider.
Contact
If you have any questions, please contact us at: